- As part of the move towards systemic management, managers created policies that required employers to get frequent updates from employees
- Out of the demand for updates from employees grew sales reports, office manuals, company newsletters
- In the 1880s, the invention of the typewriter brought with it speedy document production, and the invention of carbon paper meant multiple copies of documents, such as train schedules, could be made instantly, and then get distributed
Gladwell, Malcolm. “The Social Life of Paper.” The New Yorker 78.5 (2002): 92.
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